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Why storytelling (not discounts) is the real marketing power

May 19, 2025

Meet Laurean
Founder of the Hotel Marketing Lady, she brings over a decade of experience working with global brands like Marriott, Accor & IHG. On this blog, she shares tips, tools & heaps of industry knowledge.
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Have you ever felt like your hotel marketing is just…noise?

You’re crafting Instagram posts, throwing out last-minute offers, and trying every new trend, yet something still isn’t clicking.

Guests aren’t engaging. Bookings feel inconsistent. Your message is getting lost in a sea of sameness.

Here’s why:
You’re trying to speak to everyone, and in doing so, you’re speaking to no one.

In 2025, hotel guests are no longer choosing properties based on price alone. They’re choosing based on values, emotion, and connection. They want to feel something before they ever book a stay.

They want to feel seen. Understood. Inspired.

That means your next “20% off” post won’t cut it.
What will?
A story. A real one. A strategic one.

The most iconic hotel brands aren’t shouting louder than others, they’re connecting more deeply.

They’re not just posting pretty pictures or promo codes.

They’re sharing brand narratives, showcasing meaningful experiences, and speaking directly to their ideal guests with empathy and purpose.

“We’re not selling beds. We’re selling belonging.”
That’s the mindset of modern hospitality marketing.

So how can you stand out and drive bookings in this noisy digital world?

  1. Define your brand voice: Are you bold and adventurous? Quiet luxury? Family-focused fun? Start there.
  2. Know your ideal guest inside-out: What do they value? What frustrates them? What kind of escape are they craving?
  3. Lead with emotion, not just logic: Think less “what we offer” and more “how we make you feel.”
  4. Create a narrative that connects: One that speaks directly to that one person you most want to attract.
  5. Be consistent: One powerful story told over time builds trust, authority, and long-term demand.

You can join our FREE Masterclass to learn how to do this and set the 5 simple foundations of your hotel marketing strategy → Join masterclass

Most hotel marketers were never taught how to build a brand story, let alone one that converts browsers into loyal bookers.

That’s exactly why I created The Hotel Marketing Lounge.

It’s the first-ever private community designed to help aspiring hotel marketing managers master the strategy, storytelling, and confidence it takes to grow their career and drive results, without burnout.

Inside, we’ll cover:

  • How to build a marketing plan that actually works
  • How to define your unique selling points
  • How to craft a compelling brand story and guest experience narrative
  • And so much more…

Ready to join us?

Check more details about the Hotel Marketing Lounge and become one of our founding members very soon.

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