hml

the

Marketing Strategy

Why lean hotel marketing teams struggle without senior direction

January 19, 2026

Meet Laurean
Here, I share the kind of industry knowledge no textbook will ever teach, grounded in real-world experience from over 15 years leading marketing for global hotel groups

My goal is to help hotels build stronger brands, elevate their positioning, and drive more direct bookings.
The hotel marketing briefing

receive the briefing

Strategic insights for hotel leaders who expect marketing to deliver commercial results, not just activity.

Lean teams are not the problem.

In many hotels, marketing teams are small by design.
Resources are limited.
Roles overlap.
Execution requires speed and adaptability.

And yet, some lean teams perform with clarity and confidence, while others feel constantly stretched.

The difference is rarely talent or effort.
It is direction.

In lean hotel structures, marketing often operates without consistent senior guidance.

Decisions are made quickly to keep pace with operational pressure.
Requests flow in from multiple stakeholders.
Priorities shift based on urgency rather than intent.

Execution happens faster than alignment.

Over time, marketing becomes highly responsive, but increasingly fragmented.

This is not a failure of capability.
It is what happens when execution is asked to lead in the absence of clear direction.

This pattern reflects the same dynamic explored in why alignment must come before execution in hotel marketing.

Large teams can absorb ambiguity for longer.

Lean teams cannot.

Without senior direction, every decision carries more weight.
Every change in priority creates friction.
Every new initiative competes directly with something else.

As a result, teams work harder but feel less confident.

Execution increases.
Momentum declines.

This is often misinterpreted as a resourcing problem, when it is actually a leadership one.

Senior direction does not mean more approvals or oversight.

It provides:

  • clarity on what matters most right now
  • confidence in what should be deprioritised
  • consistency in decision making

When direction is clear, lean teams do not need to guess.

They execute with intent rather than reaction.

This is why leadership clarity has a disproportionate impact in small teams.

A common assumption is that lean teams need more tools, more templates, or more activity.

In reality, what they need first is clarity.

Without it, even strong execution struggles to convert effort into performance.

This is the same leadership gap at the centre of why marketing activity so often fails to translate into commercial impact.

Before expanding scope or adding resources, leaders should ask:

Have we given this team clear direction, or are we expecting execution to compensate for it?

The answer usually explains why performance feels heavier than it should.

This is exactly the type of structural misalignment the Strategic Marketing Self-Assessment is designed to surface.

Add a comment
+ show Comments
- Hide Comments

Leave a Reply

Your email address will not be published. Required fields are marked *

the Hotel Marketing Briefing

Join my inner circle and receive bi-weekly strategic insights in your inbox.

Made for hotel leaders who expect marketing to drive commercial results, not just visibility.

receive the briefing